Call Centre Agent

Company Assupol Life
Reference # CCA
Published 26/09/2017
Contract Type Permanent
Salary Market Related
Location Menlyn, Gauteng, South Africa
Introduction
Purpose Statement
To generate sales according to target
Job Functions Call Centre
Industries Sales
Specification
1. Market products and achieve sales target
• Sell policies (out bound)
• Apply product knowledge
• Capture policy on system
• Attend to client queries
• Process amendments on policies
• Responsible for own policy retention

2. Fit and Proper Requirements
• Adhere and comply to FSB board notice in terms of FAIS
Requirements
Knowledge and Skills
1. Formal Education
• Matric
• Call Centre Certificate

2. Technical/Legal Certification
• RE 5 (Advantage)
• Registration as an Employee Representative (Advantage)
• Recognised qualification as per FSB (Advantage)

3. Experience
• 1 Years’ Experience as a call centre agent (outbound)
• Insurance Industry

Competencies
4. Knowledge
Legislation
Life Insurance Industry

5. Skills
CommunicationVerbal and Written
Computer
Telephone Etiquette
Sales Driven
Ability to deal with various people


6. Attributes
Confidence
Assertiveness
Positive and Self-Motivated
People Centric
Accuracy
Team Player
Job Closing Date 31/10/2017
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